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Priority 2

Strengthen Structures, Operations, and Systems to Promote and Support Organizational Excellence and Stewardship 

The Strategic Priority 2 Objectives are as follows:

  1. By Fall 2023, conduct a comprehensive organizational assessment to determine effectiveness and efficiency to ensure that the university’s structure is responsive to future needs and development.
  2. By 2023, implement an incentive-based data-driven management operations process which results in increased unit productivity and efficiency.
  3. By Fall 2018, develop and conduct a university-wide customer satisfaction / climate survey to establish a baseline.
  4. Increase university-wide customer service satisfaction by 10 percentage points from 60% to 70% by 2023.

The Strategic Priority 2 Implementation Strategies are as follows:

  • Implement a focus on operational excellence across all areas of the University, with particular emphasis on leadership, management, fiscal operations, workplace climate, and customer service.
  • Enhance the quality of faculty and staff through aggressive recruitment and support of talented faculty and staff.
  • Enhance performance based management for faculty, staff, and student employees
  • Utilize best practices and technological enhancements to improve effectiveness and efficiency of operations.
  • Review and update University policies and procedures.
  • Improve front-line capabilities to fulfill University’s commitment to quality service and responsiveness.
  • Implement professional development workshops at all levels.
  • Enhance institutional research to facilitate effective data-driven decisions.